Get in touch hello@soularoma.com.au or 0457 698480



Support

Shipping

Returns

Privacy policy

Acknowledgements

 

Shipping

Cost of shipping:

Pick up - free

Local curbside delivery Kensington/Flemington -$2.00

Curbside delivery within a 5km radius of Kensington (includes Moonee Ponds, Maribyrnong, Essendon, Brunswick, Carlton, Southbank & Docklands -$4.00

0 to 500g - $8.50

501g to 1kg - $10.95

Ikg to 3kg - $13.00

Express shipping - $13.95

For orders over $80, shipping is free with the code FREESHIPPING80 entered at checkout.

All packages are sent with tracking via Australia Post.

Unless a product is out of stock, all orders are shipped within 2-3 business days. For Melbourne & Victorian addresses packages will arrive approximately 2-3 business days after you receive your notification of shipment. For other areas delivery time is up to 4-5 business days after notification of shipment. Express post is guaranteed by Australia post to arrive in many locations the next business day https://auspost.com.au/business/shipping/domestic-shipping/express-post

All orders are shipped from our location in Melbourne via Australia Post.

Once your order leaves our premises, we will send a confirmation email that your order has been shipped and this email will contain the tracking number.  

Once a shipment is shown as "delivered" by Australia Post, Soularoma is not responsible for any orders. If your address is not secure, we suggest requesting a required signature for delivery. Please contact us to arrange this service as it is not offered in the normal checkout process.

If a shipment was sent to an incorrectly entered address, the cost to re-ship is the sole responsibility of the ordering party. If you realise that you have entered your address incorrectly, please email or call us immediately so as to ensure that your package goes to the correct address.

Returns

We want you to love our products so, if you receive your order and there has been some damage to the product please call us or email a photo of the damaged product within 7 days of receiving the package and we will resend the product to you at no extra cost to yourself.

If you are not happy with your purchase for any reason, please email us with the product details within 7 days of purchase, along with the reason for requesting a refund and we will be happy to refund the price of the product as a credit to your account for future purchases, however, please note that the cost of returning the product is at your expense.

Please send your returns to:

88 Tennyson street,

Kensington, VIC 3031

Privacy policy

Soularoma is committed to protecting your personal information. Once you submit any of your personal data (name, address, email address), this information is never given or sold to any third party, unless the disclosure is necessary for legal purposes. The information you give is only ever used for the purpose that you have supplied the information for. Soualroma understands that you are concerned about the protection and security of your personal information.

What do we do with your information?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing: With your permission, we send you emails about our store, new products and other updates.

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at hello@soularoma.com.au or contacting us via the contact page on this website or unsubscribing from the email newsletter which is a link at the bottom of the newsletter.

If you have any concerns about the privacy policy, please email us at hello@soularoma.com.au

Acknowledgements

Photos

All photos except those specified below are property of Jo Harris and may not be used unless permission is requested

Fragonia copyright Paperbark oils

Honey myrtle copyright Paperbark oils

Juniper berry Steve Richey from Unsplash

Kunzea copyright Essentially Australia, Greg Trevena

Lemon Ernest Porzi from Unsplash

Lemon Myrtle copyright Essentially Australia, Greg Trevena

Rosalina copyright Essentially Australia, Greg Trevena